Our Surv Essex Privacy Policy:

Introduction
Welcome to Surv Essex’s Privacy Policy. At Surv Essex, we value your privacy and are committed to protecting any information we collect about you. This policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you agree to the practices described in this policy.

Who We Are
Surv Essex is an architectural and property surveying company offering a variety of property compliance services. Our office is located at Building 13, Thames Enterprise Centre, Princess Margaret Road, East Tilbury, Essex, RM18 8RH.

Information We Collect
We collect personal information to provide you with the best possible service. The types of information we collect include:

• Contact Details: Such as your name, email address, phone number, and physical address.
• Technical Information: Information about the devices you use to access our website, such as IP address, browser type, and access times.
• Transaction Details: Information relating to services you have purchased from us.
• Communication Information: Any information you provide in your communications with us (e.g., emails, forms, or phone calls).

How We Use Your Information
We use your information to:

1. Provide Our Services: To carry out any obligations arising from contracts we enter into with you.
2. Customer Support: To handle your inquiries, requests, or complaints.
3. Marketing: To provide you with information about our services that you request from us or which we feel may interest you.
4. Improvement: To improve our services, website, and overall customer experience.
5. Legal Compliance: To comply with any legal obligations or to enforce or apply our terms of service.

Legal Basis for Processing Your Information
We collect and process your information based on the following legal grounds:

• Performance of a Contract: When processing is necessary to fulfill our obligations to you.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services and communicating with clients.
• Consent: Where required, we seek your consent to collect and use your personal information.

Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties to provide services on our behalf, including:

• Service Providers: To assist with business operations, such as IT support, email services, and payment processors.
• Compliance Authorities: When required to do so by law or for fraud prevention.

Your Rights
You have rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any information that is inaccurate or incomplete.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Restriction: You can request the restriction of the processing of your personal information in certain circumstances.
• Objection: You can object to the processing of your personal data for direct marketing purposes.
• Data Portability: You can request to receive your data in a portable format.

If you wish to exercise any of these rights, please contact us at privacy@survessex.co.uk or write to us at Building 13, Thames Enterprise Centre, Princess Margaret Road, East Tilbury, Essex, RM18 8RH.

Data Security
We take data security seriously and implement measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes both physical and technical safeguards.

Cookies
Our website uses cookies to enhance your browsing experience. You can view our full Cookie Policy. Cookies help us understand how you interact with our website and allow us to improve the services we provide.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.

Third-Party Links
Our website may include links to third-party websites. Please note that we do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy
We may update our Privacy Policy occasionally to reflect changes in our services or legal obligations. We will post any changes on this page, so please review it periodically.

Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us:

• Email: privacy@survessex.co.uk
• Address: Building 13, Thames Enterprise Centre, Princess Margaret Road, East Tilbury, Essex, RM18 8RH
• Phone: 01375 267 277